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Core problem: Game Pass subscribers expect the pack and cannot find it. The Xbox Perks tab only launches the game - the actual delivery is an in-game mail, and the mail UI does not exist until you play far enough into the story to unlock the mailbox. This is not the $4.99 in-game Monthly Pass, which is a separate paid shop item.

1What You Should Have

With an active Game Pass Essential, Premium, Ultimate, or PC Game Pass subscription on Xbox Series X|S, Xbox Cloud, or the Xbox PC app:

2Claim It Right Now

Decision Points

SituationWhat to Do
Mail still empty after a chunk of storyKeep playing the main quest until the mail icon exists, then relog once.
You also bought a pre-order packSame mailbox. Pre-order items are separate mails - the handbook must be Used from inventory or the battle pass stays locked.
Only Game Pass Core / no Game PassYou can still play F2P, but you will not get this pack.
Thinking of buying the $4.99 Monthly PassDifferent product: instant Lumin Crystals plus daily Glimmer/EXP. Do not buy it expecting the Game Pass Ultra pack.
Cloud vs console vs PC Xbox appSame account plus active qualifying Game Pass should work. Claim on the first character that unlocks mail.

Common Mistakes

If mail never appears after a lot of story and a relog, use in-game Customer Support with a screenshot of your Game Pass status. Launch-week players reported missing pre-order mail that support later pushed through.

Video Breakdown