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The core issue: pre-created characters are tied to the exact sign-in method used to make them. The character is almost never deleted - it is bound to Apple, Google, LINE, or Nexon ID, and to one of the three pre-creation servers.

1Log In With the Exact Method You Used to Create

2Check the Server Before Assuming the Character Is Gone

Pre-creation servers were Tir Chonaill, Tugaldor Isle, and Dunbarton - one character per server, up to three per account.

3Name Rules That Still Matter

4Decision Points

SituationDo this
Phone only, created with AppleStay on that Apple login on the phone. Do not create a second character on Nexon ID expecting the old one to move.
Phone and PC both wantedConfirm Google actually shows the character on PC. If not, wait for the Apple/cross-play follow-up rather than deleting. New characters: Nexon ID.
Group playLock the server first (most public posts are Tir Chonaill), then name, then class. Want coverage? One class per server uses the per-server limit.
Login failing during the access spikeRetry later per official guidance - failed logins did not reserve names anyway.

Common Mistakes